What makes TRUEVOLT trustworthy for refurbished buyers?
TRUEVOLT builds confidence through verified sellers, a standardised 47-point inspection protocol, disclosed cosmetic grades, and battery health visibility before you contact a store — trust as a process, not a slogan.
Nothing is left unchecked.
Every device listed on TRUEVOLT must pass our comprehensive 47-point inspection. Here's what we check.
Display
- Screen brightness and uniformity
- Dead pixel check
- Touch sensitivity test
- Color accuracy assessment
Battery
- Battery health percentage
- Charge cycle count
- Fast charging verification
- Battery drain test
Connectivity
- Wi-Fi and Bluetooth test
- Cellular signal verification
- GPS accuracy check
- NFC functionality
Cameras
- Front and rear camera quality
- Video recording test
- Flash functionality
- Autofocus performance
Audio
- Speaker clarity and volume
- Microphone sensitivity
- Earphone jack test
- Noise cancellation check
Physical
- Cosmetic condition grading
- Button and port inspection
- Biometric sensor test
- Structural integrity check
We measure what matters most.
Battery health is the single most important factor in a refurbished device's value. We measure it precisely and disclose it transparently on every listing.
We use professional battery diagnostic tools to measure actual capacity versus original capacity. The result is displayed as a percentage on every device listing — no guessing, no vague descriptions.
Battery health scale
Real-time diagnostic measurement
Devices below 60% battery health are not eligible for listing on TRUEVOLT.
Every device comes with a warranty.
Warranty terms are tied to the device's condition grade. All warranties cover functional defects.
Not all warranties are equal — here's what to look for.
In the refurbished market, two types of warranties exist. Knowing the difference helps you make smarter, safer purchase decisions.
OEM Warranty
Manufacturer-backedThe original manufacturer's warranty that comes with the first-time purchase of the device. In the second-hand and refurbished market, some devices still carry an active OEM warranty — meaning the manufacturer is directly responsible for repairs and replacements.
When a device still has OEM warranty remaining, the manufacturer backs it — giving you the strongest protection available.
Shop Warranty
Seller-backedWhen a device no longer has an active OEM warranty, a reputable shop owner may offer their own warranty as a trust signal — assuring you that the device is genuine and in working condition. Typically lasts 1 month, though duration varies by seller.
Among devices with shop warranty, always prefer the seller offering the longest duration — it reflects greater confidence in the device's quality.
Buyer's Purchase Priority Guide
First choice: Devices with active OEM warranty — the manufacturer stands behind the product.
Second choice: Devices with shop warranty — among these, always prefer the seller offering the longest warranty period as it signals greater trust in the device's condition.
Experience the TRUEVOLT difference.
Download the app and discover certified stores near you.
Download the appFrequently asked questions
What is included in the TRUEVOLT inspection protocol?
The standardised 47-point inspection covers display, battery health, cameras, connectivity, ports, buttons, biometrics, and functional checks. Sellers must disclose cosmetic grade and battery health before buyers decide.
Are warranty terms the same for every grade?
Warranty expectations can vary by grade and seller offering. TRUEVOLT emphasises clear disclosure of warranty type and duration on listings so buyers understand coverage before contact — not after payment.
How should I use trust signals on a listing?
Review seller verification, cosmetic grade, functional status, battery health, warranty information, and accessories before contacting the seller. TRUEVOLT surfaces trust information ahead of contact actions by design.