How does TRUEVOLT certify refurbished sellers?
TRUEVOLT does not simply list stores. Every seller completes application review, on-site inspection, a standardised 47-point device testing protocol, and compliance checks before devices can be listed with transparent condition reports.
Four phases of certification
Every store earns its place on TRUEVOLT through a rigorous, multi-phase verification process.
Store application
A refurbished electronics store submits an application to become a TRUEVOLT certified seller. We review their business registration, location, and inventory.
- Business registration verification
- Physical location confirmation
- Initial inventory assessment
- Owner identity verification
On-site inspection
Our trained inspectors visit the store in person. We evaluate the workspace, tools, testing equipment, and the quality of their refurbishment process.
- Workspace quality assessment
- Testing equipment verification
- Refurbishment process review
- Staff competency evaluation
Device testing protocol
We test sample devices from the store using our standardised 47-point inspection checklist. Battery health, display quality, camera, connectivity — everything is checked.
- 47-point device inspection
- Battery health measurement
- Display and camera testing
- Connectivity and sensor checks
Certification & listing
Once approved, the store receives TRUEVOLT certification and can begin listing devices on our platform. All listings must follow our transparency standards.
- TRUEVOLT certification badge
- Platform listing access
- Condition report templates
- Ongoing compliance monitoring
Honest grades. No surprises.
Our standardised grading system ensures you know exactly what you're getting before you buy.
Flawless condition. No visible scratches or marks. Battery health above 90%. All functions perfect.
Minor signs of use only visible under close inspection. Battery health 80–90%. All functions perfect.
Light scratches visible in normal use. Battery health 70–80%. All functions working correctly.
Visible wear and scratches. Battery health 60–70%. All core functions working. Cosmetic imperfections.
Ready to experience certified refurbished?
Download the TRUEVOLT app and discover certified stores near you.
Questions about how certification works
Short answers aligned with the verification steps above.
How does TRUEVOLT work for buyers?
Browse certified stores, review transparent condition details for each device, then contact the seller when you are ready. Trust signals appear before contact actions so you can evaluate with confidence. Guests can browse freely; sign-in is only needed for actions like wishlist or contacting a seller.
What makes TRUEVOLT different from other refurbished marketplaces?
TRUEVOLT prioritises trust over urgency: verified sellers, transparent condition reporting, battery health visibility, and a professional marketplace experience — not classifieds-style pressure or unverified listings.
How are sellers verified on TRUEVOLT?
Sellers complete a multi-phase certification: application review, on-site inspection, a standardised 47-point device testing protocol on sample inventory, and ongoing compliance expectations before and after listing access.